We've written our terms in plain language. Here's what to expect from us — and what we need from you — to make your egress window installation go smoothly from quote to completion.
We stand behind our work with a 2-year workmanship warranty on all egress window installations. If water enters through the window frame, seal, well installation, or any part of our workmanship under normal conditions, we'll come back and fix it at no charge.
What's covered: Leaking caused by our installation — improper sealing, window frame failures, window well drainage failures traceable to our work.
What's not covered: Water entry caused by changes made after our installation — landscaping alterations that redirect water toward the foundation, downspout rerouting, grading changes, or damage from extreme weather events. Hairline cracks in the existing foundation (see Hairline Crack Disclaimer below).
The window itself is covered separately by the manufacturer's product warranty. We can provide manufacturer warranty documentation on request.
Warranty service requests should be directed to info@concretecuttinggeeks.com or by phone at (587) 998-4310.
Egress Windows Calgary (operating under Concrete Cutting Geeks) carries active WCB (Workers' Compensation Board of Alberta) coverage and full general liability insurance.
Why this matters to you: If an uninsured contractor is injured on your property, you as the homeowner may be held liable. Our WCB standing means your property is protected. Documentation is available on request.
We can provide a WCB clearance letter and proof of insurance prior to project commencement on request. Simply ask when you confirm your booking.
Payment is due on completion of the work — we do not require large upfront deposits on standard residential egress window installations.
For multi-window or commercial projects, payment milestones may be discussed at the quoting stage. Any deposit or progress payment arrangement will be specified in your written quote.
Written quotes are valid for 60 days from the date issued. Material costs, labour rates, and site conditions can change — if your project is delayed beyond 60 days from the quote date, contact us before proceeding to confirm pricing is still current.
Quotes are based on the information provided at the time of assessment (photos, address, window location, foundation type). If conditions on site differ materially from what was described — for example, a significantly deeper foundation, unexpected subsurface utilities, or structural complications — we will notify you before proceeding and discuss any adjustment to the quote.
A set-price quote means the quoted number is the invoiced number for the scope of work described. Changes to scope are quoted and agreed to separately before work begins.
To complete your egress window installation efficiently and safely, the following space is needed around the installation area:
If your installation site has constraints — a window under a deck, a narrow side yard, proximity to an air conditioner or utility meter, or a gate that limits equipment access — let us know at quoting time. We've handled tight access situations before and will assess them individually.
Decks and structures over the installation area: If there is a deck or other structure directly over the excavation area, additional work may be required and will be addressed in your quote. Do not remove structural elements without our assessment — contact us first.
Excavation and dirt removal is included in our standard installation package. Our crew removes excess soil and hauls it away — the site is left clean.
Backfill rule: Approximately one-third of the excavated soil volume can remain on site for use as backfill material after installation. The remaining two-thirds is hauled away. If you wish to keep more soil for your own use (garden beds, landscaping), let us know in advance so we can make arrangements.
If you choose the DIY excavation option (where you dig the hole prior to our arrival to reduce your cost), the opening must meet specific dimensions we will provide with your quote. We will inspect the hole on arrival and will not proceed if it does not meet the required specifications — this is for structural and safety reasons.
Before any excavation, Alberta One-Call utility locates must be completed. This is a legal requirement in Alberta before any ground disturbance.
Alberta One-Call is free to request and takes 2–3 business days for underground utility owners to mark their lines. We account for this lead time in your project scheduling — let us know your target date so we can plan accordingly.
Even with utility locates completed, unmarked or privately-owned utilities (irrigation systems, low-voltage landscape wiring, private gas lines) may exist. We proceed with care but cannot accept liability for privately-installed underground lines that are not registered with Alberta One-Call.
Concrete cutting involves vibration and mechanical force applied to the foundation wall. In some cases, existing hairline cracks in aging concrete foundations may become visible or slightly more apparent after cutting — not because of damage we caused, but because the cutting process can reveal pre-existing stress lines in the concrete.
Important: We will not be held responsible for hairline cracks that were pre-existing in the foundation prior to our work. If your foundation has known cracks or structural concerns, disclose this before work begins so we can assess appropriately. In some cases, a structural engineer sign-off may be advisable before cutting.
Our concrete cutting is performed with precision diamond-blade equipment. We do not overcut to the corners of the opening — a specific technique that reduces stress on the surrounding concrete. This is one reason our concrete cutting background matters: we cut egress windows the way a concrete specialist cuts them, not the way a window company cuts them.
We install proper drainage in every window well — a layer of clean drainage gravel at the base and proper backfill grading to direct surface water away from the foundation. However, we cannot control all water sources on your property.
Disclosure required: If your property has known water issues — a downspout that drains toward the foundation, a high water table, surface water flow from neighbouring properties, or a history of basement flooding — please disclose this before your installation. These conditions affect well placement, drainage design, and may require add-ons like an auger drain or weeping tile connection.
Water problems caused by downspout positioning or surface grading that direct water into the window well after our installation are not covered under our warranty. We will note any visible drainage concerns during our site assessment and address them in your quote — but we can only work with conditions we can observe.
The City of Calgary requires a building permit for all new egress window installations. It is the homeowner's responsibility to obtain a valid permit before work begins, unless you have engaged our permit obtaining service.
If we are providing permit obtaining as an add-on service, we will handle the application, site drawings (site plan, basement plan, elevation plan), and coordination of the City inspection. We will notify you of the inspection date so you or we can be present to walk the inspector through the work.
If you obtain your own permit: Please provide a copy of the approved permit and the posting notice before your installation date. We cannot begin work if a required permit has not been issued — this protects both parties.
If your window well projects into a required side or front yard setback, a development permit from the City of Calgary may also be required in addition to the building permit. We can advise on this during the quoting process. See our full permits & code guide →
Permit fees paid to the City of Calgary are separate from our service fees and are the homeowner's responsibility (or included in our permit service package if engaged). City permit fees for a standard egress window start at approximately $333.84.
Our workmanship warranty covers water entry caused by our installation — window frame seals, silicone joints, window well drainage failures traceable to our work. It doesn't cover water problems caused by changes you make after installation, like rerouting a downspout toward the window well or changing your property's grading. The manufacturer's separate warranty covers the window unit itself.
Yes. We carry active WCB (Workers' Compensation Board of Alberta) coverage and full general liability insurance. Proof of coverage is available on request before your project starts. This protects you as the homeowner — uninsured contractors on your property can expose you to liability.
Payment is due on completion of the work. We don't require large upfront deposits on standard residential projects. We accept e-transfer, cheque, and cash. Overdue balances are subject to 2% monthly interest. All pricing is + GST (5%).
Written quotes are valid for 60 days from the date issued. If your project is delayed beyond that, contact us to confirm pricing before proceeding — material costs can change.
Yes — a valid building permit from the City of Calgary is required before we begin work. If you're handling the permit yourself, provide a copy before your installation date. Or engage our permit obtaining service and we'll handle the whole process. Permit guide →
Call or email — we're happy to walk through any of this before you commit to anything.